Posts tagged Remarkable
Plausible deniability

If we're honest, we've all sought it out. It's a tantalizing proposition. The offer of plausible deniability is direct access to feelings of safety, preserving the status quo, and self-promotion.

Those are desirable feelings. They're also far from free because the exchange of plausible deniability is less and less ownership.

That's a tough pill to swallow for those of us interested in doing remarkable work. The work of a linchpin professional is continuously moving in the direction of more and more ownership of the work. Not less.

With ownership comes opportunities for generosity, possibility, self-discovery, and yes, remarkability. To access these though we must be willing to set aside the allure of plausible deniability.

If it's remarkable work, remarkable relationships, remarkable lives that we're after then the decision awaiting us is this:

Bravely choose responsibility over deniability.

Some things about remarkable work

Remarkable is fluid.

Remarkable to one person, might be entirely ordinary — or even less — to someone else.

That’s because remarkable work doesn’t begin until what was expected is delivered.

The catch (and the variance) is that it isn’t what you expected to deliver that matters. The recipient defines remarkable.

Once you’ve delivered remarkable enough that it’s anticipated, it isn’t remarkable anymore. It’s expected.

Delivering what we’ve always done is a ratchet — a downward one — where the more we decide to deliver on the status quo, the easier it becomes for us to settle for average. Everywhere.

Remarkable work as a practice also ratchets. Each time we commit to delivering remarkable work as a rule, the easier it becomes to see the opportunities for more of remarkable.

And so we see — remarkable is always moving, this way or that. It’s a decision each time. And what we decide today matters for tomorrow.

The star of the work

When it comes to our work, we can be the star if we want.

If it’s remarkable work that we’re after, being the star is also something we’d be better off to let go.

That belongs to those we seek to serve.

They won’t demand it from us. They’ll simply go elsewhere, choose otherwise, connect another way. We make them the star, we give them the spotlight. And because trust is something that is earned over time, and can be lost in an instant, we don’t do it once. It’s the way we show up every day.

On purpose. With intent. Seeking to generously serve. Drip, by drip, by drip….

That’s how we make remarkable change.

A common view of extraordinary service

I need to be sure this will pay off in the end.

Expecting it to pay off every single time is an extremely short-sighted view to providing extraordinary service. And it’s missing the point. The point is not, in fact, that our extraordinary efforts pay off every single time, but that they always pay off over time.

Much like steps up a mountain trail, there will be many moments over time where it doesn’t feel like a pay off is coming any time soon, and we certainly don’t feel like continuing. It’s hard to tell exactly when we’ll make it to the view. Just like the mountain trail, though, we can be confident it’s ahead.

This might not pay off this time; it’s still worth it.

Photo by Scott Walsh on Unsplash
The thing about cutting corners

Where does it stop?

Staying ahead of everyone else requires always cutting one more before they do. On, and on it goes. A downward ratchet.

Each and every corner we cut is a piece of the experience we are willingly carving away — the experience of interacting with us.

How would we feel if we were in our customer’s shoes?

Alternatively, extraordinary service always pays for itself.

Photo by Pauline Loroy on Unsplash
Boring is not an excuse

Certainly not for those of us who aim to be professionals.

Even if you’re the person responsible for selling bus tickets on the car ferry, you’ve got the opportunity to create a remarkable experience for your audience.

Better than trivially labeling our work as a snooze fest is admitting that we’ve run out of ideas for how to make it remarkable.

Now that’s a place we can build from.

Photo by Vidar Nordli-Mathisen on Unsplash